Shipping Policy
Shipping Policy Agreement
Thank you for choosing Ketoburnz.com for your supplement needs. Please carefully review the following Shipping Policy, which outlines our shipping procedures, rates, and other important information.
1. Shipping Methods and Timeframes
1.1. We currently offer standard shipping through our trusted carriers. Shipping timeframes may vary based on your location, with an estimated delivery time of 3 to 10 business days.
1.2. Please note that these timeframes are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing, adverse weather conditions, or other unforeseen circumstances.
2. Shipping Rates
2.1. Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost for your order during the checkout process before completing your purchase.
3. Order Processing
3.1. Orders are typically processed within 3 business days after payment is received.
3.2. You will receive an email confirmation with tracking information once your order has been shipped.
4. International Shipping
4.1. We currently offer international shipping to select countries. International shipping rates and timeframes vary by destination.
4.2. Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
5. Lost or Damaged Shipments
5.1. In the rare event that your shipment is lost or damaged during transit, please contact our Customer Support team at info@ketoburnz.com within 3 days of the estimated delivery date.
5.2. We will work with the carrier to investigate the issue and provide a resolution, which may include a replacement or refund.
6. Address Accuracy
6.1. It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process.
6.2. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for address corrections.
7. Delivery Confirmation
7.1. Orders are considered delivered when the carrier's tracking information shows that the package has been delivered to the provided address.
7.2. If you have concerns about the security of your delivery location, we recommend selecting a shipping address where someone will be present to receive the package.
By placing an order with ketoburnz.com, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact our Customer Support team for assistance. Thank you for choosing ketoburnz.com for your supplement needs!